Our Saint Minerals HQ is based in Melbourne, Victoria. We make every effort for all online orders placed Monday – Friday for delivery within Australia will be processed + despatched the following business day.
Online orders placed Monday – Friday for delivery within New Zealand are processed + despatched the following business day from our Christchurch HQ.
Please note that online orders placed on Saturdays, Sundays + Public Holiday are processed the following business day.
All orders are sent via Australia / New Zealand Post to ensure fast + safe delivery to your door.
All orders – FREE DELIVERY.
Both Aus + NZ Express Post takes approximately 2 business days.
Delivery times are approximate + are subject to change. Delivery times are based on orders placed between Monday + Fridays.
Please allow for additional processing + delivery time during sales, busy promotional periods + holidays.
Deliveries typically occur between 9am – 5pm. If the driver is unable to leave your parcel in a safe place, your parcel will be redirected to your nearest post office. Saint Minerals does not allow ‘Authority to Leave’.
Please Note: If you are ordering Saint Minerals for delivery outside of Australia + New Zealand, please be mindful that goods may be subject to local import duties + taxes which are payable in your country before delivery can be made. You will be responsible for any local duties + taxes required, so we strongly recommend you check with your local government authority before ordering
INCORRECT DELIVERY DETAILS
Please double-check your delivery information + email address before placing your order, as Saint Minerals does not accept responsibility for an incorrect address being entered.
If you realise you’ve entered the wrong address, call us immediately on 1800 717 525 so we can aim to amend your details before it is dispatched.
If your order has been processed + is in transit, unfortunately we are unable to update your details + you will need to refer to our Returns Policy.
CHANGES TO YOUR ORDER
In general, we’re unable to make any changes or cancel your Saint Minerals order once it has been placed. If you have entered incorrect delivery information, see above.
Note. We reserve the right to cancel any order at any time.
Saint Minerals prides itself on its quality control + it is our goal that you are delighted with your Saint Minerals purchase.
We only accept returns for faulty items + refunds are issued through the same transaction method used to make the original purchase. For info on how to return faulty goods, see below.
We do not accept returns for incorrect colour choices or change of mind. To avoid disappointment, we recommend visiting your local stockist to get colour-matched. Locate your closest Saint Minerals stockist.
If you are not close to a Saint Mineral stockist, or have any other questions regarding shades, ingredients, or how best to apply the product, please contact our Customer Service team before placing your order.
When you receive your order, please inspect goods for fault + notify us immediately if there are any issues.
Our Quality Control Team do their best to ensure all products are of a high quality when they leave our Melbourne warehouse, but if you receive a defective item please email Customer Service + attach images to support your claim. The product/s will need to be returned with a Goods Return Form within seven (7) days of the original invoice + products deemed faulty by our Product Assessment Team will be replaced + shipped free of charge.
Note 1: We do not accept responsibility for returned items that are lost in transit + suggest using a traceable method for peace of mind. Please retain proof of postage until we have confirmed your return has been processed.
Note 2: If the product is deemed faulty, please note it can take up to 10 working days from the time your return is received to process your refund. Only products purchased from Saint Minerals website will be accepted for return. If you have purchased Saint Minerals from one of our stockists, please contact them direct.
PAYMENTS + SECURITY
SECURITY OF YOUR PAYMENT + PERSONAL DETAILS
Your security while shopping online at Saint Minerals is a top priority. As such we have taken all reasonable measures to ensure a secure online purchase environment using 128 bit Secure Sockets Layer (SSL) encryption, to ensure your personal + payment details are kept safe at all times. Always ensure there is a Padlock Icon on your browser address bar, to verify + authenticate the integrity of our website security.
Our products come with the consumer guarantees found in the Australian Consumer Law which cannot be excluded, including guarantees that the products will be of acceptable quality. Please note, consumer guarantees are not affected by our change of mind policy above.
In the unlikely event that you receive products from us that do not comply with the consumer guarantees, we will provide you with a refund or exchange based on the below:
- If we consider that the product has a major failure under the Australian Consumer Law (eg. the product is unsafe, does not fit the description or is not fit for purpose), you can return it + receive your choice of a refund or an exchange, + compensation for any other reasonable foreseeable loss or damage.
- If we consider that the product has a minor failure under the Australian Consumer Law (eg. the product’s packaging is cracked but does not affect the safety or use of the product), we will provide you with our choice of a refund or exchange.
Where a product is damaged through misuse, accident or abnormal use, the Australian Consumer Law or any manufacturer’s warranty may not apply, + Saint Minerals may choose not to provide a refund, exchange or repair (if applicable).
Saint Minerals will require proof of purchase before providing a remedy under the Australian Consumer Law.
Consumer guarantees cannot be excluded or limited + are in addition to any manufacturer’s warranties or extended warranties purchased by, or given to, you.
Once your order is dispatched, you’ll receive an email from us with tracking details.
To track the status of your parcel please visit the Australia Post website or download the Australia Post App on your smartphone, + enter the tracking number included in the dispatch email we sent you.
The delivery times provided are estimates only + may vary.
Deliveries are sent during normal business hours Monday to Friday. Orders placed on weekends + public holidays will be processed the next business day.
We’re no longer responsible for goods once they leave our warehouse, so we don’t accept responsibility for late deliveries or items that go missing in transit. In the event this should occur, please contact the delivery service directly before contacting us.
Please double check your delivery info before placing your order. We want your order to get to you quickly + safely, but we don’t accept responsibility for incorrectly entered customer information.
If you have any questions regarding our shipping or return policies, please use our Contact Us form to get in touch.
TRACKING YOUR ORDER
Once your order is dispatched, you’ll receive an email with your tracking number. You can track your order with Australia Post.
AUTHORITY TO LEAVE
Some postal services allow you to give ‘Authority To Leave’, depending on your region. By doing this you’re giving your delivery company permission to leave your order in a safe place if no one is home to sign for it.
We don’t accept responsibility for any theft or damage that results from Authority To Leave deliveries, + as such we don’t offer replacements or refunds for loss or damage that occurs as a result.